Contact us
Questions about SellerThanks, your messages or your subscription? Email us and we'll help.
We aim to reply within 2 working days.
To help us answer quickly, please include
- The email address you use to log in to SellerThanks.
- Your eBay username, if your question is about your eBay connection or messages.
- The eBay order number, if your question is about a particular message.
Never email us your password, login codes or card details. We will never ask for them.
Common questions
Many questions are answered in our FAQ.
- Cancelling or changing your card: use Manage subscription on your dashboard.
- Refunds: payments are handled by Stripe. See section 5 of our Terms.
- Your data: see our Privacy Policy.